Terms & Conditions

1. Acceptance of Terms

By accessing or using our website, services, scheduling tools, partner portal, or submitting your information through any form, you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree, please do not use our services.

2. Services Provided

HomeDirect Flooring & Painting provides:

• Flooring installation services
• Interior and exterior painting services
• Realtor partnership gift card programs
• Project coordination and management
• Financing facilitation (including pay-at-closing and consumer financing options)
• Customer support and concierge services

All services are subject to availability and may vary by market.

3. Use of Website

You agree to use our website only for lawful purposes. You may not:

• Submit false or misleading information
• Attempt to access restricted areas of the site
• Interfere with website functionality
• Use automated systems to scrape data

We reserve the right to suspend or terminate access for violations.

4. Estimates & Pricing

• All estimates are subject to in-home consultation and final approval.
• Pricing may change based on scope adjustments or unforeseen site conditions.
• Financing approvals are subject to third-party lender underwriting.
• Gift card credits are subject to program terms and eligibility requirements.

5. Third-Party Partners

We work with independent installation partners, financing providers, and service vendors. While we coordinate services, certain work may be performed by third-party contractors.

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

6. SMS Terms of Service

SMS messages are sent only in response to a direct inquiry, service request, or account activity initiated by the customer. By opting into SMS, you agree to receive SMS messages from HomeDirect Flooring & Painting at the phone number you provided, including messages sent using automated technology.

This includes SMS messages related to:

• Appointment confirmations
• Appointment reminders
• Project updates
• Order alerts
• Installation scheduling notifications
• Account notifications
• Customer care communications
• Follow-up messages
• Service-related updates

Messaging frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of any purchase or service.

To opt out at any time, text STOP.

For assistance, text HELP or visit our website at: https://www.homedirect-flooring.com

Visit our Privacy Policy at: https://www.homedirect-flooring.com/privacy

Visit our Terms of Service at: https://www.homedirect-flooring.com/terms

7. Consent to Electronic Communications

By submitting your contact information, you consent to receive communications from us via:

• Phone calls
• Emails
• SMS text messages

Consent to receive marketing or service-related messages is not a condition of purchase.

8. Intellectual Property

All website content, branding, logos, graphics, and materials are the property of HomeDirect Flooring & Painting and may not be reproduced without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, HomeDirect Flooring & Painting shall not be liable for:

• Indirect, incidental, or consequential damages
• Delays caused by third-party vendors
• Force majeure events
• Financing denials or lender decisions

Total liability shall not exceed the amount paid for the specific service in dispute.

10. Indemnification

You agree to indemnify and hold harmless HomeDirect from any claims arising from misuse of our website or services.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of North Carolina.

12. Dispute Resolution

Any disputes shall be resolved through:

• Good-faith negotiation
• Mediation (if necessary)
• Binding arbitration in North Carolina

You waive the right to participate in class action lawsuits.

13. Modifications to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of updated Terms.